In macOS 10.13 (High Sierra) Apple introduced a new feature requiring users to ‘Allow’ the KEXT before it can load a 3rd party KEXT. If this does not resolve your issue then continue reading. Again, this only applies to Seagate drives.Īpple Icon > System Preferences > Locate Seagate Dashboard iconĬlick the Dashboard Icon > Click Uninstall
SEAGATE DASHBOARD FOR MAC SOFTWARE
Previous versions of Seagate software may conflict with the Toolkit security feature. Uninstall Seagate Dashboard (Seagate drives only) The steps below range from easy to more advanced. This type of troubleshooting is more advanced and some steps will involve using the command line within Terminal on macOS. Toolkit’s security feature utilises a kernel extension (KEXT) to communicate with the device, which we can troubleshoot. If Toolkit presents either the Security feature greyed out or a blank white screen as shown below, the steps that follow should help address the issue: These steps apply to both Seagate and LaCie products which are compatible with Toolkit's Seagate Secure feature. Please restart your computer before you try the following troubleshooting steps. Issue with Toolkit and the security feature communicating with the drive.Make sure the drive is detected on the Toolkit home screen.Make sure your drive is detected by the operating system.Toolkit does not detect a drive that supports the Seagate Secure feature:.
Here are some potential causes and resolutions: There are times when the Seagate Secure feature is greyed out or Toolkit displays a blank white screen on macOS.
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